Terms, privacy and refunds

Terms of use

9socials is a social media marketing service run by 9Labs in Nigeria. By creating an account or placing an order, you agree to these terms.

Using 9socials

• You must be at least 18 years old, or have a parent's or guardian's permission.
• Only order for accounts and posts you own or are allowed to promote.
• Don't use 9socials to promote anything illegal, hateful, misleading or harmful. We may refuse or stop any order.
• Keep your sign-in details private. You're responsible for what happens in your account.

Orders

• We deliver to the public link or username you give us. Make sure it's correct and stays public until the order finishes.
• You see the exact price before you pay. The price at the moment you order is the price you pay.
• Delivery times are estimates. The average times we show come from our own past orders.
• Social platforms make their own rules and can remove some engagement at any time. We can't control that, and we don't promise any particular result, reach or sales.
• Once an order has started, it can't be cancelled or changed.

Your wallet

• Money you add to your wallet is in naira and is used to pay for orders. It isn't a bank account and doesn't earn interest.
• Wallet money doesn't expire.
• Wallet money can't normally be withdrawn as cash. If you paid by mistake or were charged twice, contact us and we'll sort it out.
• Payments are handled by our payment partner, Bachs. We never see your card number.

Rewards

• Levels, discounts, points and invite bonuses are extras we offer and may change. Points and bonuses have no cash value outside 9socials.
• Creating extra accounts or fake invites to collect rewards isn't allowed. We may remove rewards gained this way.

Closing accounts

We may close an account that breaks these terms, tries to cheat the system or reverses a payment it made. If we close your account without a good reason, we'll return the money left in your wallet.

Our responsibility

If something goes wrong with an order, the most we'll pay back is what you paid for that order. We aren't responsible for losses caused by social platforms, your link being wrong or private, or things outside our control.

Changes and law

We may update these terms. The version on this page when you order applies to that order. These terms are governed by the laws of the Federal Republic of Nigeria.

Privacy

We collect only what we need to run 9socials, and we follow the Nigeria Data Protection Act 2023.

What we keep

• Your name, email address and a scrambled (hashed) version of your password. We can't see your password.
• The links you order for, your orders, top-ups and wallet history.
• Basic technical details, like your connection's IP address, to keep accounts safe and stop abuse.

Who we share it with

• Our delivery partners receive only what's needed to fill an order: the link and the amount. Never your name, email or password.
• Bachs processes your payments. Cloudflare hosts the site and our database.
• We don't sell your information and we don't use advertising trackers.

Cookies

We use one cookie to keep you signed in. Your browser also remembers small preferences, like hiding your balance.

Your rights

You can ask us for a copy of your information, to correct it, or to delete your account. We keep payment and order records as long as the law requires, then delete them.

Refunds

• Not delivered: if part of an order can't be delivered, that part goes back to your wallet automatically, rounded up to the nearest naira.
• Cancelled or not placed: the full price goes back to your wallet automatically.
• Wrong or private link: if the link you gave was wrong or private, we can't refund what was already delivered or attempted.
• Drops after delivery: services marked “30-day refill” can be refilled from the order page for 30 days. Other services can't be refunded for drops.
• Top-up problems: if you were charged but your wallet didn't go up, contact us with the payment reference and we'll fix it.